In your commercialization Can it happen that your customers don't have their invoices, or Don't pay in time, as was actually agreed in the purchase contract. For the customer relationship Is it beneficial to have a Payment reminder to send. What you are doing notice Must, and how do you this formulating You can, you can find out in this post.
One Payment reminder In principle, it is a reminder. In three-stage dunning procedure Is she the first reminder. After the payment reminder, you can Deferred the customerif he or she doesn't respond to the reminder. This means that you are initiating a dunning procedure. A reminder therefore has legal consequences, while the payment reminder is only an indication that the customer has not yet paid an invoice.
You send a payment reminder if the customer does not meet the payment deadline. However, you should wait 2 to 3 working days after the originally agreed date, as the reason for the delay may also be the bank. Otherwise, you could be unlucky that the transfer coincides with the sending of the payment reminder. This is not good for the relationship with the customer.
A customer is in default as soon as he exceeds the payment deadline. If a payment term has been set, you must B2B customers no reminder or send a payment reminder. If the customer does not meet the deadline, he or she is automatically in default. Business customers are usually aware that they then Reminder fees Pay. They are higher than for private customers. However, it is nicer if you kindly point this out to them before taking legal action.
If there is no payment deadline, your customers are only in default when you send them a payment reminder. The customer can also default on their own by telling or writing to you that payment is delayed. Then you don't have to send him a payment reminder.
As already mentioned, the payment reminder is in principle a reminder, except that it no legal consequences as a result. As a company, you can charge customers fees or interest if you suffer damage as a result. You must prove the damage, the fees are then a flat rate of 40 euros. Do you only send one Payment reminder, may you no fees Raise.
Interest on arrears are calculated for the period of delay. For private customers, the interest rate is 5% above base interest rate. For business customers, the figure is 9%. The interest is due to the fact that the company grants its customer a loan.
You can also a Debt collection agency entrust with your reminders. You can charge the costs for this to the customer who did not transfer the money to you on time.
A payment reminder has no legal consequences. You are therefore very free when it comes to the wording. Regardless of whether it is a long-term customer or a new one, you should write the letter in a friendly way. After all, you don't want to scare them off. First, assume that it is is an accident. If you forget to make a payment yourself, you don't want to read a nasty threat right away. They usually pay the bill when they receive a payment reminder.
Phrases such as “You have certainly forgotten the due date of the invoice” or “we ask you to pay the invoice by...” are more polite than “we would like to point out that it is in your own interest to pay the invoice immediately, otherwise we will take legal action.”
Refer to the customer regarding your wording. If it is a long-term customer, can you creatively become. You can even spin a story about the payment reminder if you feel like it. Such templates or examples even suggest Founder pages before. You may also know which customer prefers to receive factual payment requests and which humorous letters are more appealing.
If it's a new customer with whom you haven't had much contact yet, be factual but friendly. He should take the warning seriously, but also not be intimidated by you threatening him with legal consequences. If it is a customer who is frequently in default of payment, it is entirely possible to use more rigorous wording.
It doesn't matter in itself whether you send him a reminder by post, email or telephone. It's best to do it the way you normally contact the customer.
You shouldn't scare off your customers with rude letters. If you actually make up some kind of story about late payment, the customer should still recognize from the letter that it is a payment reminder. It should all important data included so that the customer knows what it's all about.
There is no regulation as to what exactly a payment reminder should look like. All you have to do is write the mandatory information in the document.
Die Mandatory information A payment reminder contains the name of the creditor, i.e. the company, and the name and address of the customer as well as his customer number. You must also write in the amount of the claim, i.e. the amount of money, and when it is due. Of course, your bank details should not be missing. It must also state which invoice you are referring to, i.e. the invoice number or order number and the date of the invoice. You should also include a copy of the original invoice.
You should explicitly set the payment reminder as the subject so that there are no misunderstandings due to the form of the document. It is not mandatory that the customer can contact the company if there is a problem, but you should always include this in the payment reminder.
For payment reminders, you can Word templates and Excel templates use. In accordance with the principles of proper accounting and data access (GoBD) are they allowed.
Alternatively, you can also use a softwares use it, which automatically creates the document for you. All you have to do is create the text for the cover letter. This tends to be easier if you're already using customer management software anyway. Enter all relevant data into the mask and generate the document. You can send it with one click.
Such software is available from sevDesk or FrachtPilot.
With FrachtPilot Can you also Create payment reminders. To do this, you must first create a reminder template. It contains the reminder level, the text and the deadline extension as well as the subject “Payment reminder” and reminder. You create the text using Text modules so that the name and date can be entered automatically. In fact, the template is valid for all customers. However, you can also deactivate them for each customer. You can set multiple reminder levels.
You can also determine whether you want the payment reminder create manually want to, or whether they created automatically should be. If you activate the “Automatic creation of payment reminders/reminders” preset, they will be created automatically. If you also want them to be sent automatically, you can also activate the “automatic creation of invoices” default setting. In addition, you specify the payment deadline and payment tolerance. If both are exceeded, the reminder is automatically sent.
You can also set payment reminders for individual customers in the management of payment reminders and reminders. To do this, select “Create a new payment reminder/reminder” and enter the customer, the billing period and the due date. This means the last day to pay the bill on time.
You can find out more about this in our help. Using software instead of Excel and Word templates is the easiest way to manage your payments. Everything that should be created and sent automatically can be set in the default settings. You set up the exceptions manually.
The payment reminder is a helpful document for Quick payments to receive.
You are vacant, one shape And yours wordings to vote because there is no regulation as to what it should look like. It also has no legal consequences compared to a reminder. To create, you can templates use. However, the easiest way is to use a softwares to use.
A software such as FrachtPilot. As you found out in this blog article, FreichtPilot can of course also automatically send payment reminders/reminders. But FreightPilot can of course also do more.
Denn FrachtPilot supports you with all (ERP) tasksthat arise when you market food. Not only when it comes to payment reminders, but also ;-). From online store for pre-orders, via Invoice and inventory management, Route planning or Parcel delivery up to DATEV export.
Just get in touch with us! We would be happy to advise you on how FrachtPilot can support you in your business Of course she is guidance free of charge and without obligation.
In addition, in an equally free and non-binding Test period Put the FrachtPilot through its paces for 30 days!
